Online. We are accepting building control applications, which are not affected by the cyber-attack. Pay by debit / credit card or cash at the Hackney self-service payment centre. If you don’t pay your council tax by direct debit, the following options are unaffected and are safe and secure to use: We are currently not able to accept certain forms of payment for repaying overpayments of housing benefit or council tax, including: If you need to repay overpaid housing benefit or council tax reduction, the following options are unaffected and are safe and secure to use: We are currently not able to accept certain forms of payment including: However, If all your payment options are unavailable and you are unable to make a payment as a result of this, you will not be penalised if you bring your account up to date as soon as the system becomes available. Telephone payments. Pay in person Make your payments at the Town Hall with our Self Pay Kiosks, you can pay by cash, debit or credit card. The London Borough of Hackney is seeking to procure a fleet of 166 small vans up to 2 200 kg GVW with a mix of manual and automatic gearboxes on standard and long wheelbase variants. We are not currently able to provide information about or make changes to Council Tax accounts. Where there are overpayments or underpayments as a result of inaccurate payments, these will be brought back in line through adjustments to future payments or through a fair repayment plan. If you’re on the housing register, you can continue to bid for properties. You will need a debit or credit card and your major works account number. You will need to use your credit or debit card to make the payment. Enter a postcode. Inability to make housing benefit payments is likely to sting some tenants as Hackney cyber attack drags on By Alex Scroxton, Security Editor Published: 20 Oct 2020 16:57 Key Hackney Council services remain unavailable a week after its systems were hit by a cyber attack and are likely to remain “disrupted for some time”, potentially… We are temporarily unable to respond to some types of enquiry in full and provide information such as rent statements, payments records and repair histories, either in writing or over the phone. Use the automated telephone service to make payments 24 hours a day, 7 days a week. We are currently unable to respond to some types of enquiries, provide some information and process some requests, including. As of Monday 16 November, Hackney Council’s online payment portal for paying rent and service charges and checking balances remains unavailable, and the council cannot accept payments … Many payment options are still available for rent, services charges, major works and garages and we are encouraging all residents to continue making these payments. Council tenants also use the service to pay rent and report and request non-urgent housing repairs and other issues. By online banking. We are working hard to restore services, protect data and investigate the attack with the National Cyber Security Centre, National Crime Agency and external experts. If you have problems paying major works bills, you can spread the payment using our payment plans or you can apply for a loan. If you are making a rent payment on behalf of someone else you will need the name, address and payment reference number of the council tenant whose rent you are paying. The following options are unaffected and are safe and secure to use: Existing direct debits and standing orders continue to be processed. Almost half of all properties in the borough, some 46,000 households, have already chosen Direct Debit by either signing-up online or by giving the Council a call to set-up automatic monthly payments. You can now make payments or check your account balance using our 24 hour automated telephone payment line. If you have not received a payment you were expecting and you need support and advice, please contact us. Many payment options are unaffected and are safe and secure to use, such as online payments through our multiple payments portal, over the 24/7 automated phone payment system by calling 020 8356 5050, online bank transfer and at a bank, Post Office or Paypoint location. To pay using online banking, please use the details below: You must include your major works account number as the reference. Problems paying your bills. This includes: Thousands of private renters in the Borough could face eviction and potentially homelessness if landlords don't receive payments. See the latest updates and what support is available, subscribe to our newsletters for the latest updates and news from Hackney services, over the phone payments using the 24/7 automated telephone system by calling 020 8356 5050, at a bank, post office or Paypoint location, by cash or card at the Hackney Service Centre. To use this service you will need: a touchtone telephone Paying by direct debit will ensure your major works charge is paid automatically and securely on time, every time. Repairs can still be reported over the phone by calling 020 8356 3691. If you need to report noise, please email pollutionsupport@hackney.gov.uk. Residents and businesses are asked to avoid contacting us unless absolutely necessary – but our phone lines remain open for essential help and advice and emergency support. All online payment transactions take place through secure networks using Secure Sockets Layer (SSL). We are temporarily unable to process new claims for council tax reduction, and claims for housing benefit and discretionary housing payments are taking longer than usual and being dealt with on an emergency basis. Key essential services, including our coronavirus response, continue to operate, but some of our services may be unavailable or disrupted for some time. The council website said that residents "may experience difficulty" accessing its One Account and online payments systems. Some planning services are unavailable, including land searches. You can find information about our services, pay, book and upload documents using our website and we will process your query quickly and efficiently. Emergency homelessness support and advice is available. To pay using online banking, please use the details below: bank: Lloyds; account number: 00641877; sort … Residents are currently unable to report noise complaints online. Find and participate in consultations run by Hackney Council. Emails sent to neighbourhood@hackney.gov.uk, income.services@hackney.gov.uk and service.charges@hackney.gov.uk addresses between 12 October and 26 October can’t now be accessed. Please note that there may be a delay in responding to other reports and orders across the Council. You will need your account details and a valid debit or credit card ready. We are currently not able to take payments: By card or cash at the Hackney Service Centre; Over the phone with a member of staff using the general Council Tax line (020 8356 3154) Your Council Tax account. We are writing to applicants to ask them to resubmit their applications. If all payment options are unavailable and you are unable to make a payment as a result of this, you will not be penalised. Planning applications submitted before 1 October are affected by the cyber-attack. The online portal for paying rent, paying service charges and checking your balance is temporarily unavailable, as well as the Council’s One Account system. You will need a debit or credit card and your rent account number. Hackney’s Data Protection Officer is Nicholas Welburn, who can be reached on nicholas.dataprotection@hackney.gov.uk. Lloyds Bank (Barry Docks Branch) 140b Holton Road Barry Vale of Glamorgan CF63 4TZ . Hackney Council This portal will enable you to access the online services provided by Hackney Council . Sort Code: 30-90-52 Account Number: 00006327 Account Name: Vale of Glamorgan Council General Fund We are currently receiving a high number of enquiries, and it may take longer to respond than normal. Please allow up to 3 working days for payments to reach us. Phone. To discuss your worries with a social worker, please phone Hackney Children and Families Services First Access Screening Team (FAST) on 020 8356 5500. Some personal details will be disclosed to banks and other financial institutions in order to process the payment. You can self-serve online 24 hours a day, 7 days a week. Visit Gov.uk for details of other agencies that can help you or contact us. You can make a direct payment to the Vale of Glamorgan council’s bank using online banking or by bank giro credit. Results updated 8 Dec 2017. We are unable to process applications for most types of licences. Pay your council tax. Payment dates: 3rd, 15th and 23rd of each month. Pay it online Make a payment Apply & Pay for a Blue Badge Apply for a Building Warrant Business rate payments Ceremonies Council tax payment Disabled parking Invoices Licences and permits Liquor Licensing Online school payments Parking fines Apply & pay for Planning Permission Property enquiry and inspection services Rent We are sending out the new council tax bills for the year 2021/2022. Many payment options are still available for rent, services charges, major works and garages and we are encouraging all residents to continue making these payments. You can pay your council tax using your debit or credit card by calling 020 8356 5050. According to a statement from Philip Glanville, mayor of Hackney, council officers have been working closely with the National Cyber Security Centre, external experts and the Ministry of Housing, Communities and Local Government to investigate and understand the impact of the incident. Weekly Determined List. You can pay your Council Tax or Business Rates online. The following options are unaffected and are safe and secure to use: Existing direct debits and standing orders continue to be processed. Please note that this is not a comprehensive list, and some other services may be disrupted and slower than normal. Online or Phone - Parking Fines, Council Tax Payment and Housing Rent can be paid by credit/debit card using our online payments service. Many payment options are still available for major works and we are encouraging all residents to continue making these payments. You can also call our automated telephone payment … Please contact us through our website where possible. New planning applications can be submitted and we are able to process planning applications received after 1 October 2020. Hackney self-service payment centre. In a small number of cases where this varies slightly from the agreed amount for the next payment, this will be reflected in your council tax account so that any slight underpayment is added to future payments, and any slight overpayment deducted from future payments. We have not been able to issue some bills and a small percentage of the bills we have sent, will be wrong. Hackney Council unable to pay housing benefit after cyber attack. Council services are currently significantly disrupted due to a serious cyberattack, and you may experience difficulty contacting us or using our services. You can pay for most council services online. “Unable to make some payments, including discretionary housing payments, certain supplier payments, and housing benefit.” The people directly affected by the inability to make these payments are being asked to contact the council directly, other than that, people are being told not to contact them unless “absolutely necessary”. Please re-send any enquiries that have not been responded to and remain outstanding and we will respond as soon as possible. online payments through our multiple payments system; over the phone payments using the 24/7 automated telephone system by calling 020 8356 5050; online bank transfer; at a bank, post office or Paypoint location; We are currently not able to accept certain forms of payment for repaying overpayments of housing benefit or council tax, including: Call 0300 4560520 followed by * then select the payment you want to make:. We are continuing to make housing benefit payments to both residents and landlords for existing claims, with payment made in line with the most recent payment on your account. The online form for reporting repairs is temporarily unavailable. Find a postcode on Royal Mail's postcode finder. You can choose the collection date and frequency. Pay online. Unfortunately, due to the cyberattack, we are not able to access housing register records, or update these to reflect a change in circumstances. Weekly Received List. 2 Hillman Street, Hackney, London, E8 1FB Monday to Friday 9am to 5pm. Currently, you will also not be able to access your one account to see details of your housing benefit payments, or if you are a landlord, details of payments made to you. We are currently unable to make some payments including: discretionary housing payments, new benefits claims and new supplier payments. By PayM. Please note that your personal details supplied on this form will be held and/or computerised by Hackney Council for the purposes of processing your payment. Nonetheless, prudent users should avoid entering payment card or bank account details into Hackney Council's website until officials get the attack under control and confirm it has been halted. We are currently receiving a high number of enquiries around council tax and benefit payments, and it may take longer to respond than normal. These payments are continuing so that we can ensure that residents are not put into hardship while we resolve the disruption to our services. Just dial the local rate number 0345 2307 709. Please note new major works payment references were issued to customers in August 2018 and begin 229. Applications for property licences can still be processed as normal. Disruption to our payment systems means that some council tax payments by direct debit may be delayed and a very small number can’t currently be processed. The contract is for the provision of a mobile phone payment solution for Parking and Market Services in the London Borough of Hackney. See the latest updates and what support is available, subscribe to our newsletters for the latest updates and news from Hackney services, What to do if you’re worried about a child or young person, over the phone payments using the 24/7 automated telephone system by calling 020 8356 5050, at a bank, post office or Paypoint location, by cash or card at the Hackney Service Centre, at a bank, Post Office or Paypoint location, processing changes of address or circumstances, providing account updates or copies of bills or statements, amending payment instalments or arrangements, issuing notices for unpaid and cancelled direct debits, replying to correspondence or complaints via letter or email, this telephone line is open between 9 am and 5 pm Monday to Friday only, excluding bank holidays, outside of office hours, if your concerns are urgent, you can call our Emergency Duty Team on 020 8356 2710. A message on the council’s website says that it was having a “technical problem” and that people may have difficulty accessing its One Account service – which allows residents to manage their communications with the council – and its online payments system. Below is a list of key services that are currently affected. Telephone payments You can pay for Council Tax, rents and fines through our automated telephone payment system. We are currently unable to accept new applications to join the housing waiting list or for the council tax reduction scheme. Search Planning Applications. Services Available. Data stolen from Hackney Borough Council in a major cyber attack last October has been published online by the hackers responsible.. Cyber security experts working with … If you are paying any other housing account, a payment reference number must be provided. If you have problems paying major works bills, you can spread the payment using our payment plans or you can apply for a loan. In addition payments for these bills can be made by phone using our 24/7 ATP (Automated Telephone Payments) Service 0300 4560520. Applicants for Taxi and Private Hire licences. Pay your major works quickly and easily online. 2 Hillman Street, Hackney, London, E8 1FB Monday to Friday 9am to 5pm. Non-urgent repairs may take longer than usual. Planning Applications. What to do if you’re worried about a child or young person. Planning applications. Pay planning application online. Council services are currently significantly disrupted due to a serious cyberattack, and you may experience difficulty contacting us or using our services.. Please use alternative methods wherever possible. Automated Telephone Service. Many payment options are unaffected and are safe and secure to use, such as online payments through our multiple payments portal, over the 24/7 automated phone payment system by calling 020 8356 5050, online bank transfer and at a bank, Post Office or Paypoint location. Earlier this week the London borough council of Hackney was revealed to have suffered an attack which knocked out some of its IT systems and prevented residents from making online payments.. The current instalments being processed are in line with the most recent direct debit payment on your account. Postcode lookup. However, we still don’t have a fully working system available as a result of the serious cyberattack on the Council that occurred in October 2020. Although we have only now been able to issue most annual bills for 2021/22, this is based on data held as at 26 July 2020. The Self Service Payment Centre (SSPC) opened on the 3 rd January 2017, replacing the Cashiers department and changing the way the service operated going from a face-face to an automated one.. Pay by phone. We are temporarily unable to accept payment through the following options. Call 020 8356 5050. If you need to make a claim for these benefits, please submit an application and we will process this as soon as we are able to do so. We accept payment from: Switch, Visa, Maestro, Visa Electron, Mastercard and Solo cards. The Service Provider will provide a means of motorists securely paying for one of a range of parking tariffs via an IVR phone line… By phone. Press 1 to pay Council Tax; Press 2 to pay Parking Penalty Charge Notice; Press 3 to pay Housing Rent; Press 4 to pay Business Rates; Press 5 to pay Housing Benefit Overpayment These include: Council Tax; Housing rent; Parking tickets; Building Control; Licences; Invoices; Online payments system. Calls cost 5p per minute plus your telephone company's network access charge. Council services are currently significantly disrupted due to a serious cyber-attack, and you may experience difficulty contacting us or using our services. This technology encrypts all the information involved in a transaction, for example your credit card details, vehicle registration number or Council Tax account number, so that it is unrecognisable and safe. For example SW1A 2AA Find. Pay by debit / credit card or cash at the Hackney self-service payment centre. The Mayor of Hackney described the incident as a “serious cyber attack.”. Pay Council Tax online or by other methods such as direct debit. The online system for paying rent, paying service charges and checking your balance is temporarily unavailable, and we are temporarily unable to accept payment by the following options. This list will be updated regularly. New applicants can pick up application packs from the Taxi Licensing Office. Use the automated telephone service to make payments 24 hours a day, 7 days a week. We are not currently able to amend our payment schedules where there has been a change in circumstances, or the amount you are due each month varies. Payments are due on or before the 1st of each month, unless we have agreed otherwise or you are paying by direct debit. Please use alternative methods wherever possible. Hackney Council are encouraging residents to make the switch to Direct Debit - an easy, reliable and safe way to pay Council Tax. Payments to some adult social care service users may not be paid. We are currently unable to update voting preferences or respond to any electoral register query. The following information documents are downloadable, however the applicant is still required to contact the Taxi Licensing Office to be sent an application form to submit with their application in person at the Taxi Licensing Office. Make payments to the council using our automated telephone payments service, 24 hours a day, 7 days a week. If you have a touch-tone telephone, you can pay via our automatic interactive voice recognition (IVR) telephone service. What you need to know.
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